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YES QUALITY 2011

 

The HOTEL LE RONDINI is subjected to quality control and has been awarded the "Quality Yes" for the year 2011.

 

Selection criteria

  • Structural requirements

Concern such as accessibility, presence and ability of adequate spaces, availability of equipment and supplies, salt, supports and fittings, cleanliness standard.

These requirements are organized into nine subjets:

- Accessibility and location

- Facade, entrance and parking

- Entrance, lobby and common areas

- Reception

- Breakfast

- Rooms

- Bathrooms

- Security

- Plants

  • Requirements for reception and service

Include aspects such as honesty, courtesy, availability, efficiency, punctuality and professionalism demonstrated in the various services offered, such as booking, allocation rates, the use of a service or transmission of information for your stay.

These requirements are organized in eight subjets:

- Booking
- Reception and delivery room
- Seating
- Departure and post-departure
- Characteristics of transverse
- Facilities
- Specific elements
- Handling complaints


For these two areas, the assessment requirements vary depending on hotel category characterized as mandatory, optional or plus. For a one star are required then fewer mandatory requirements, while increasing the same category increase and decrease are optional.

  • Environmental requirements

Are evaluated independently by hotel category, and cover issues such as limiting the consumption of energy or water and waste or environmental communication.


Visit website
http://www.yestorinohotel.it

 

 

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